Deliveries, returns and exchanges

DELIVERIES

How long will it take and how much will it cost?

Spain (peninsula) and Portugal:

  • If you place your order before 12 pm, it will arrive the following day. If you place your order after 12 pm, it will arrive in 48hrs.
  • Deliveries are free of charge in orders above 30 euros.

Europe, Canary Islands, Ceuta and Melilla:

  • Depending on the country of destination, the delivery period is 2 to 5 days.
  • Shipping costs are 12 euros.

 

RETURNS AND EXCHANGES

Is it possible to exchange my items? Do I have to pay for it?

Requests for exchanges must be made within 30 natural days after reception of the shipment.
The first size exchange is FREE, however, if you want to exchange models or colours we will refund you the amount of your shoes and you can order the style you want on your own from our website.​

To exchange the size of your product please follow the instructions below:

SPAIN

Please contact SEUR by phone 902101010, or by requesting a pickup at www.seur.com.
They will send us the product and we will send you the desired size in 2-3 days.

PORTUGAL

Please contact SEUR by phone 707501010, or by requesting a pickup at www.seur.com.
They will send us the product and we will send you the desired size in 2-3 days.

EUROPE

Please email us at europe.store@mintandrose.com indicating your order number, name, address and the desired size.
We will send you the return label and DHL will pick up the product.
You will receive your desired size within 6 days after the picking-up.

 

If needed, is it possible to return my item? Do I have to pay for returns?

OUTLET SPECIAL TERMS: “Previous collections” items can not be returned.

Requests for returns must be made within 30 natural days after reception of the shipment. Please, if you want to return your product follow the instructions below:

SPAIN

Please contact SEUR by phone 902101010, or by requesting a pickup at www.seur.com.
They will send us the product and we will refund you the corresponding amount, deducting €9 for return costs.

PORTUGAL

Please contact SEUR by phone 707501010, or by requesting a pickup at www.seur.com.
They will send us the product and we will refund you the corresponding amount, deducting €9 for return costs

EUROPE

Please email us at europe.store@mintandrose.com indicating your order number, name, address and phone number.
We will send you the return label and DHL will pick up the product and send it to us.
Within 7 days we will refund you the corresponding amount, deducting €13.50 for return costs.

*In the case that you decide to send the package on your own, please take into account that you hold full responsibility until the package arrives at our facilities.
Shipping address is: CALLE FERNANDEZ LADREDA 3, PARCELA 18, 47008 VALLADOLID, SPAIN.

 

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