Deliveries, Returns and Exchanges

DELIVERIES

How long will it take and how much will it cost?

  • If you place your order before 12 pm (CEST), it will arrive in 48 hours. If you place your order after 12 pm (CEST), it will arrive in 48 or 72 hours.
  • Deliveries are free of charge except for products under $80. In that case, a shipping cost of $18 will be applied.

RETURNS

  • We accept returns within 30 days after the purchase date for a refund or store credit on partial-priced orders deducting $18 of the shipping cost.
  • “Sale” items are eligible for a return, but not for a refund. You will be able to get a store credit. Store credit will not be refunded. However, “Outlet” items are not eligible for a return, for a refund or a store credit.
  • We will accept a return on products that are in new condition, unworn, free of damages, have all tags and original packaging materials.
  • Purchases must be made directly at mintandrose.com. If your product was purchased at another retailer, it must be returned to the location where it was purchased.
  • Requests for returns or exchanges after the 30 days’ period from your purchase date, will be politely declined.

How to proceed to make the return?

Please email us at america.store@mintandrose.com indicating your order number, name, address and phone number. We will send you a return label by email as soon as we can. Within 7 days you will be refunded the corresponding amount, deducting $18 for return costs.

To return any item be sure to box up your items with the original packaging and paperwork using the label provided.

EXCHANGES

We do not offer direct exchanges at this time. If you want to exchange your products for a different size or style, you should make a return and purchase a new item at www.mintandrose.com.

Please get in touch with our team if you need any help! (america.store@mintandrose.com)

 

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