Terms and Conditions

General Conditions of Use

Access to this website implies that you accept the standards that we have displayed on this webpage.

User Registration

It is not necessary to register to purchase any products at www.mintandrose.com. If you decide to, you will need to choose a username and password during the registration process. The use of the personal details that we collect during the registration process is explained in the “Privacy Policy” section of our website.

After Purchase Process at Mint and Rose

  1. Once you have completed a purchase, Mint and Rose will send you an email including a receipt of your purchase and confirming that the order has been processed.
  2. Once the order has been shipped you will be notified and provided with a tracking number.
  3. During the checkout process the total price along with taxes and the costs of shipping are clearly labelled.
  4. Regarding ACCEPTED FORMS OF PAYMENT, we indicate that we accept both PayPaland Credit Card.
  • If you decide to use the PayPal option, you will receive an email from PayPal confirming your order.
  • If you choose the credit card option, the credit card company’s payment gateway will confirm if the payment can be processed.

Delivery and Warranty

All Mint&Rose products are free of shipping fees (except selected products of the “Outlet”, which are under $80) and are shipped from Spain. We only offer one type of delivery to the USA, which usually takes between 1 or 3 business days.

If you notice any product damage due to shipping, you must contact Mint&Rose and the respective carrier of the delivery immediately.

Returns and exchanges

In the case that you want to return the product once you have received it, you must make the request within 30 days after the purchase of the order.

Please contact america.store@mintandrose.com and we will immediately provide you with the return or exchange instructions. Note that returns will have a cost of $18, which is deducted from the amount refunded. Furthermore, remember that everything should be returned unused, in the original packaging, with all accessories, tags and labels.

We do not offer direct exchanges at this time. If you want to exchange your products for a different size or style, you should make a return and purchase a new item at www.mintandrose.com.

Please get in touch with our team if you need any help! (america.store@mintandrose.com)

As all our products are handmade, variations can occur. If you find a factory defect in your product, please notify us at your earliest convenience at america.store@mintandrose.com sending us a picture of the defect.

Intellectual Property

We inform you that the ownership of the copyright for all the content, including graphics, films and photos on the site www.mintandrose.com is held and maintained at all times by Mint&Rose and where appropriate the artists that have transmitted the rights of commercial exploitation. The user recognizes that unauthorized reproduction, commercialization, public communication, distribution or transformation of such works, except for personal and private use, constitutes an infringement of intellectual property rights punishable in accordance with current legislation.

There in, we indicate that we specifically forbid any commercial distribution of data, images and graphic resources from this website without previous authorization in writing from Mint&Rose.

Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the site may not function properly.

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