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Size exchanges and returns

You have 30 days from the date you received your order to request an exchange or return. To make an exchange or return you can follow these simple steps. Exchanges and returns

I am not sure about my size

Puedes consultar nuestra guía de tallas en la ficha de cada producto. Es una guía genérica, pero si el modelo en el que estás interesada tiene alguna particularidad, te lo indicaremos en la descripción del mismo.

Si tienes dudas entre dos tallas, puedes comprar 2 y devolver una de forma gratuíta o comprar un número inicialmente y solicitar un cambio de talla gratuíto a care@mintandrose.com con la referencia de tu pedido y la nueva talla deseada.

I have placed an order but I have not received a confirmation email

All orders receive the confirmation email automatically once the order has been placed (you may have it in your spam folder!). However, if you have not received it, it may be for one of the following reasons:

- The payment has not been made correctly.

- The email has not been entered correctly.

- IT problem has prevented that email from being sent.

Please check first that the purchase amount has been charged to your bank or payment platform, and if so, do not worry, send us an email to care@mintandrose.com with all your details and we will confirm the status of your order.

Do you ship to places where it is not possible to buy through your website?

Yes, we ship worldwide. Please, email us at care@mintandrose.com and we will quote your shipment and provide you with the purchase instructions if you finally wish to make the purchase. 

Contact

Please accept the terms and conditions before you proceed.

Contacta con nuestras tiendas

Tienda Madrid, Ayala

Calle Ayala 26
Metro Serrano
+34 913 304 923
ayala@mintandrose.com
Lunes a Sábado 10:30 – 20:30 (CET)

Tienda Madrid, Argensola

Calle Argensola 15
Metro Alonso Martínez
+34 910 719 746
madrid@mintandrose.com
Lunes a Sábado 11:00 – 15:00 / 16:30 – 20:30 (CET)

Tienda Valencia

Calle Sorní 7
+34 961 603 865
valencia@mintandrose.com
Lunes a Sábado 11:00 – 15:00 / 16:30 – 20:30 (CET)

Tienda Valladolid

Calle Héroes de Alcántara S/N
+34 983 773 049
valladolid@mintandrose.com
Lunes a Sábado 11:00 – 14:30 / 16:30 – 20:30 (CET)

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