All orders placed before 13.00 hours will be shipped on the same day they are placed.

(*) In special periods (Sales, Flash Sale, Black Friday, Outlet) order preparation times may be increased by 24-48 hours from the usual time indicated.

Personalized products

The shipping time for our personalized products with the monogramming service is as follows:

• Orders placed on Monday or Tuesday: shipped the following Monday
• Orders placed on Wednesday or Thursday: shipped the following Tuesday
• Orders placed on Friday, Saturday or Sunday: shipped the following Thursday

Orders are prepared the following working day (Monday to Friday, no bank holidays in Castilla y León or Valladolid), except those placed before 13:00 hours with 24 hour shipping, which will be prepared the same day.

Shipments to Canarias will be handled via email by writing to care@mintandrose.com.

• Standard: 2-4 working days. Cost: free for orders containing products over 30€* (once codes and discounts are applied). Otherwise, 4€.
• 24 hours: The next working day (M-F)* if the order is placed before 13:00 hours. In two working days (M-F) if the order is placed after 13:00 hours. Cost: 3,99€. Orders placed before 1 p.m. on a Friday will be delivered the next working day (M-F). *Orders to the Baleares will be delivered within 3 working days if this option is selected.

(*)During promotional periods such as outlet, sales, Flash Sales or Black Friday, orders that include any promotional product will have a shipping cost of 3.99€, regardless of the total amount of the order.

How to make an exchange?

You can make your exchange in any of the following ways:

1. Free at one of our stores:

• Calle Ayala, 26, Madrid
• Calle Argensola, 15, Madrid
• Calle Sorní, 7, Valencia
• Calle Héroes de Alcántara S/N, Valladolid
• Lealtad 3, Santander
• Rodriguez Arias 26, Bilbao

1. Request your online exchange through our returns and exchanges application by clicking the following link.

When the request is processed you will receive the label in your email.

Once we receive the product we will send the new one. The exchange process usually takes about 5-7 working days after the product to be returned has been shipped.

The platform will show you the possibilities to deliver your package depending on your address (delivery points or home pick up) and the associated cost.

General Conditions

You have 30 days from the date of delivery to make an exchange. Please note that the item must be in the same condition you received.

The first online exchange is FREE. The following ones will have a cost of 9€.

You can change the size of the same item you purchased or make an exchange for another product of the same amount as the amount you paid.

• Swimwear products must be returned with the hygiene seal intact.
• mint&rose will not be responsible for any damage caused by the non-removal of the protective plastic covering the sole of the footwear.
• If you request a size change and the price has changed since your purchase, this change will not affect the customer: you will not pay more if the promotion is over and you want to change your item, nor will we lower the price of the new item if the price is lower than the one you bought.
• We cannot make exchanges or returns in our corners in El Corte Inglés of online purchases or made in any of the mint&rose stores.
• Customized products cannot be exchanged.

Returns Methods

If you keep at least half of your order, the return with our transport company is FREE (even if the return platform indicates otherwise).

The return can be made with any of the following 3 methods:

1. FREE Return. If you decide to hire your own transport company, assuming the costs of that company, the full amount of the order will be refunded once the product arrives at our facilities. Write us an email to returns@mintandrose.com indicating that you are going to make a return, your order reference and the reason for the return. The transport company chosen by the customer will be responsible for any incident in the shipment or the package.

Shipping Address: C/Pilar Miró 3, Parcela 18, 47008, Valladolid

2. If you prefer to send your package with our own transport company, you can access the following link and choose (except in Outlet) between:

- Return in the form of a voucher without expiration, selecting between pick up at the address you indicate or drop off your package at a post office. Outlet returns will be made in the form of a voucher.

- Refund.

• Drop off your package at a post office, with a cost of 3,99€* (5.5€* in Baleares). Free if you keep at least half of your order.
• Pick up the package at the address you indicate, with a cost of 5,99€* (6.5€* in Baleares). Free if you keep at least half of your order.

*The price shown on the platform corresponds to the return of one product. It may vary:

• If you keep at least half of your order, the return is FREE despite indicating that it has a cost.
• From the second product, handling costs will be increased by 1€ per additional product. For example, if you return two pairs it would be 4,99€ (6.5€ in Baleares) dropping the products off at the post office or 6,99€ (7.5€ in Baleares) with collection.

3. FREE Return through our stores:

• Calle Ayala, 26, Madrid
• Calle Argensola, 15, Madrid
• Calle Sorní, 7, Valencia
• Calle Héroes de Alcántara S/N, Valladolid
• Rodriguez Arias 26, Bilbao
• Lealtad 3, Santander

As soon as we receive the package, we will proceed to carry out the relevant procedures.

If you have chosen the refund of the amount, you will receive the amount corresponding to the return (deducting the relevant return costs) in the same payment method used in the purchase.

The refund may take 5-7 working days to be effective from when we receive the package in our warehouses. You will receive an email confirming the refund once it has been processed.

If you have chosen the return in thOrders placed during the Black Friday promotion have an extended exchange and return period until January 11, 2026.e form of a voucher, you will receive an email with your voucher code as soon as we receive the returned product in our warehouse.

General Conditions

The item must be returned within a maximum of 30 days from the date of delivery, and in the same conditions in which you received it.

• Gift packs and gift boxes ARE NOT subject to return.
• If the customer has received a promotional gift with their order (candle, keychain, oil...), they will have to include their gift in the return so that the cost of the product is not deducted from the refund.
• If the order is rejected by the customer at the time of delivery, 9€ will be charged as return costs. Also if the package is returned by the delivery company after exceeding the deadline for collection and the customer decides to make the return. In the event that the customer wants a new shipment, it will be done free of charge but they will not have the subsequent free exchange available if they needed it.
• Used products, or those with damage caused by improper use of the product, are not accepted for return. mint&rose will not be responsible for damage caused by the non-removal of the protective plastic covering the sole.
• Products personalized with our monogramming service are not subject to return.
• If the product has no manufacturing defect, mint&rose will not be responsible if one of its products is not comfortable or causes any damage, as the customer has 30 days to return the product before use.
• If a return is made in the form of a voucher, it will not have an expiration date and can be used in future purchases. Please note that if you apply this voucher to a new order and subsequently request a return, it will be made in the form of a voucher up to the maximum amount of the initial voucher and, if this does not cover the amount to be refunded, with the refund of the difference.
• Swimwear products must be returned with the hygiene seal intact, if this is not complied with we will not be able to refund the amount of the product. When returning a bikini, both parts (bottom and top) must be presented, it is not possible to return only one of the parts.
• Online returns of purchases made in physical stores or in our corners in El Corte Inglés are not accepted.

All orders placed before 13.00 hours will be shipped on the same day they are placed.

(*) In special periods (Sales, Flash Sale, Black Friday, Outlet) order preparation times may be increased by 24 hours from the usual time indicated.

Personalized products

The shipping time for our personalized products with the monogramming service is as follows:

• Orders placed on Monday or Tuesday: shipped the following Monday
• Orders placed on Wednesday or Thursday: shipped the following Tuesday
• Orders placed on Friday, Saturday or Sunday: shipped the following Thursday

Orders are prepared the following working day (Monday to Friday, no bank holidays in Castilla y León or Valladolid), except those placed before 13:00 hours with 24 hour shipping, which will be prepared the same day.

ZONE 1: Austria, Belgium, Bulgaria, Germany, Estonia, France, Hungary, Italy (except islands), Luxembourg, Netherlands, Slovenia

• Deliveries in 5-7 working days.
• FREE* for orders over 100€ (vouchers and discount applied). Otherwise, 9,99€.
• (*) During promotional periods such as sales, Flash Sales or Black Friday, orders that include any promotional product will have a shipping cost of 9.99€, regardless of the total amount of the order.

ZONE 2: Czech Republic, Denmark, Ireland, Poland, Slovakia

• Deliveries in 5-7 working days.
• FREE* for orders over 100€ (vouchers and discount applied). Otherwise, 10,99€.
• (*) During promotional periods such as sales, Flash Sales or Black Friday, orders that include any promotional product will have a shipping cost of 10.99€, regardless of the total amount of the order.

ZONE 3: Croatia, Finland, Latvia, Lithuania, Sweden, Greece, Romania

• Deliveries in 5-9 working days.
• 19,99€ for orders under 100€ (vouchers and discount applied). Otherwise, 9,99€*.
• (*) During promotional periods such as sales, Flash Sales or Black Friday, orders that include any promotional product will have a shipping cost of 19.99€, regardless of the total amount of the order.

ZONE 4: Cyprus, Malta, Sicily

• Deliveries in 5-7 working days.
• 19,99€* for orders under 100€ (vouchers and discount applied). Otherwise, 29,99€.
• (*) During promotional periods such as sales, Flash Sales or Black Friday, orders that include any promotional product will have a shipping cost of 29.99€, regardless of the total amount of the order.

Any customs charges will be paid by the customer.

*Special prices may apply to certain addresses within the above countries. This price will always be displayed at checkout before payment.

How to make an exchange

You can request your online exchange through our returns and exchanges application by clicking the following link.

When the request is processed you will receive the label in your email. Once we receive the product we will send the new one. The exchange process usually takes about 7-10 working days after the product to be returned has been shipped.

The platform will show you the possibilities to deliver your package depending on your address and the associated cost.

General Conditions

• You have 30 days from the date of delivery to make an exchange. The item must be in the same condition you received.
• The first online exchange is FREE. The following ones will have a cost of 13.50€.
• You can change the size and/or color of the same item you purchased or make an exchange for another product of the same amount paid.
• Swimwear products must be returned with the hygiene seal intact.
• mint&rose will not be responsible for any damage caused by the non-removal of the protective plastic covering the sole of the footwear.
• If you request a size change and the price has changed, this will not affect you: you won't pay more if the promotion is over, nor will we lower the price if the current one is lower.
• We cannot make exchanges or returns in our corners in El Corte Inglés of online purchases or made in mint&rose stores.
• Customized products cannot be exchanged.

Return methods

You can choose between:

1. Hire your courier: assuming delivery costs, we refund the total amount (except original shipping costs). The customer is responsible for any incident.

Delivery address: C/Pilar Miró 3, Parcela 18, 47008, Valladolid.

Please email returns@mintandrose.com with your order reference.

2. Send with our courier: access the following link and choose (except Outlet) between:

- Return in voucher: Free of charge (no expiration date). This is the only option for Outlet orders.

- Refund: Not available for outlet. Cost depends on the zone:

*The price corresponds to the return of one product. From the second product, costs increase by 4€ per additional product.

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ZONE 1: Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands

11,99€

ZONE 2: Bulgaria, Croatia, Czech Rep., Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Sweden

13,99€

ZONE 3: Cyprus, Malta, Sicily

30€

General Conditions

The item must be returned within a maximum of 30 days from delivery and in original condition.

• Gift packs and gift boxes are NOT eligible for return.
• If you received a promotional gift, it must be included in the return to avoid its cost being deducted.
• If the order is rejected at delivery, we will charge 13.50€ (Zones 1 and 2) or 25€ (Zone 3) for shipping costs.
• A new shipment (only Zones 1 and 2) will be free of charge, but you will lose the right to a free exchange later.
• We do not accept used products or damage caused by improper use. We are not responsible if the sole protector is not removed.
• Personalized products cannot be returned.
• If the product has no manufacturing defect, we are not responsible for discomfort or damage after use, as you have 30 days to return it before using it.
• Vouchers do not expire. If used in a new order and returned, the refund will be in a voucher up to the initial amount.
• Swimwear: hygiene seal must be untouched. Both parts of a bikini must be returned together.
• Online returns of in-store or El Corte Inglés purchases are not accepted.