All orders placed before 13.00 hours will be shipped on the same day they are placed.  

(*) In special periods (Sales, Flash Sale, Black Friday, Outlet) order preparation times may be increased by 24 hours from the usual time indicated.

Personalized products

The shipping time for our personalized products with the monogramming service is as follows:

• Orders placed on Monday or Tuesday: shipped the following Monday
• Orders placed on Wednesday or Thursday: shipped the following Tuesday
• Orders placed on Friday, Saturday or Sunday: shipped the following Thursday

Orders are prepared the following working day (Monday to Friday, no bank holidays in Castilla y León or Valladolid), except those placed before 13:00 hours with 24 hour shipping, which will be prepared the same day.

Shipments to Canarias will be handled via email by writing to care@mintandrose.com.

• Standard: 2-4 working days. Cost: free for orders containing products over 30€ (once codes and discounts are applied). Otherwise, 4€.
• 24 hours: The next working day (M-F) if the order is placed before 13:00 hours. In two working days (M-F) if the order is placed after 13:00 hours. Cost: 2,99€. *Orders placed before 1 p.m. on a Friday will be delivered the next working day (M-F).

(*)Outlet orders will have a shipping cost of 2,99€ per order.

How to make an exchange

You can make your exchange in any of the following ways:

1. Free at one of our stores:

• Calle Ayala, 26, Madrid
• Calle Argensola, 15, Madrid
• Calle Sorní, 7, Valencia
• Calle Héroes de Alcántara S/N, Valladolid
• Rambla de Catalunya 88, Barcelona
• Rosalía de Castro 6, A Coruña
• Rodriguez Arias 26, Bilbao

2. Request your online exchange through our returns and exchanges application by clicking the following link.

When the request is processed you will receive the label in your email.

Once we receive the product we will send the new one. The exchange process usually takes about 5-7 working days after the product to be returned has been shipped.

The platform will show you the possibilities to deliver your package depending on your address (delivery points or home pick up) and the associated cost.

Conditions

You have 30 days from the date of delivery to make an exchange. Please note that the item must be in the same condition you received.

Purchases made during the Black Friday promotion can be exchanged or returned until January 11, 2025.

The first online exchange is FREE. The following ones will have a cost of 9€.

You can change the size and/or color of the same item you purchased or make an exchange for another product of the same amount as the amount you paid.

• Swimwear products must be returned with the hygiene seal intact.
• mint&rose will not be responsible for any damage caused by the non-removal of the protective plastic covering the sole of the footwear.
• If you request a size change and the price has changed since your purchase, this change will not affect the customer: you will not pay more if the promotion is over and you want to change your item, nor will we lower the price of the new item if the price is lower than the one you bought. 
• We cannot make exchanges or returns in our corners in El Corte Inglés of online purchases or made in any of the mint&rose stores.
• Customized products cannot be exchanged.

Return methods

If you keep at least half of your order, the return with our shipping company is FREE.

The return can be made with any of the following 3 methods:

1. If you decide to hire your courier, assuming the delivery costs, we will refund the total amount of the order once the product arrives at our warehouse (except for the shipping costs that you would have paid in the original order). Please write us an email to returns@mintandrose.com indicating that you will make a return, the reference of your order and the reason for the return. The company chosen by the customer will be responsible for any incident in the shipment or package.

Delivery address: C/Pilar Miró 3, Parcela 18, 47008, Valladolid

2. If you prefer to send your package with our own courier, you can access the following link and choose (except Outlet) between:

-Return in voucher with no expiration date, choosing between pickup at the address you indicate or dropping off your package at a post office. Outlet orders will only have this option.

-Refund. This option won't be available for outlet orders. Choose between:

• Drop off your package at a post office, at a cost of 3,99€* (4,99€* in Balearic Islands). Free if you keep at least half of your order.
• Pickup at the address you specify, with a cost of 4.99€* (5.99€* in Balearic Islands). Free if you keep at least half of your order.

*The price shown on the platform corresponds to the return of one product. It may vary:

• If you keep at least half of your order, the return is FREE
• From the second product, the costs will be increased by 1€ per additional product. For example, if you return two pairs it would be 4,99€ (5,99€ in Balearic Islands) leaving the products at the post office or 5,99€ (6,99€ in Balearic Islands) with pick up.

3. You can also return your product at one of our stores for FREE:

• Calle Ayala, 26, Madrid
• Calle Argensola, 15, Madrid
• Calle Sorní, 7, Valencia
• Calle Héroes de Alcántara S/N, Valladolid
• Rambla de Catalunya 88, Barcelona
• Rodriguez Arias 26, Bilbao

As soon as we receive the package, we will proceed to make the necessary procedures.

If you have chosen the refund, you will receive the amount corresponding to the refund (deducting the relevant return costs) in the same payment method used in the purchase. The refund may take a maximum of 7 days to be effective since we receive the package in our warehouse.

In case you have chosen the return in the form of a voucher, you will receive an email with the code of your voucher as soon as we receive the returned product in our warehouse.

Conditions

The item must be returned within a maximum of 30 days from the date of delivery, and in the same condition in which you received it.

Purchases made during the Black Friday promotion can be exchanged or returned until January 11, 2025.

Gift packs are NOT eligible for return.

To ensure that the cost of the product is not deducted from the return, if the customer has received a promotional gift with their order (candle, keychain, oil, etc.), they must include the gift in the return.

• If the order is refused by the customer at the time of delivery, 9€ will be charged as a return shipping cost. Also if the package is returned by the courier after having exceeded the deadline for collection and the customer wants to make the return. If the customer wants a new shipment to be made, it will be made free of charge but will not have free exchange if needed later.
• We do not accept returns of used products or products with damage caused by improper use of the product. mint&rose will not be responsible for any damage caused by the non-removal of the protective plastic covering the sole.
• We do not accept returns of personalized products.
• If the product does not have any manufacturing defect, mint&rose will not be responsible if any of its products are not comfortable or cause any damage, since the customer has 30 days to return the product before using it.
• If a refund is made in a voucher, it will not expire and can be used in future purchases. Please note that if you apply this voucher to a new order and subsequently request a refund, this will be made in the form of a voucher up to the maximum amount of the initial voucher and, if this does not cover the amount to be refunded, the remaining amount will be refunded in the same payment method you used at the time of purchase.
• Products of the swimwear section must be returned with the hygiene seal untouched, if this is not met we can not refund the amount of the product. When returning a bikini you must present both parts ( bottom and top), you can not return only one of the parts.
• We do not accept online returns of in store purchases (mint&rose stores or corners of El Corte I

All orders placed before 13.00 hours will be shipped on the same day they are placed.  

(*) In special periods (Sales, Flash Sale, Black Friday, Outlet) order preparation times may be increased by 24 hours from the usual time indicated.

Personalized products

The shipping time for our personalized products with the monogramming service is as follows:

• Orders placed on Monday or Tuesday: shipped the following Monday
• Orders placed on Wednesday or Thursday: shipped the following Tuesday
• Orders placed on Friday, Saturday or Sunday: shipped the following Thursday

Orders are prepared the following working day (Monday to Friday, no bank holidays in Castilla y León or Valladolid), except those placed before 13:00 hours with 24 hour shipping, which will be prepared the same day.

ZONE 1: Austria, Belgium, Bulgaria, Germany, Estonia, France, Hungary, Italy (101 out of 110 provinces), Luxembourg, Netherlands, Slovenia

• Deliveries in 5-7 working days.
• FREE for orders over 100€ (vouchers and discount applied). Otherwise, 9,99€.

ZONE 2: Czech Republic, Denmark, Ireland, Poland, Slovakia

• Deliveries in 5-7 working days.
• FREE for orders over 100€ (vouchers and discount applied). Otherwise, 10,99€.

ZONE 3: Croacia, Finlandia, Letonia, Lithuania, Suecia, Grecia, Romania

• Deliveries in 5-7 working days.
• 19,99€ for orders under 100€ (vouchers and discount applied). Otherwise, 9,99€.

ZONE 4: Chipre, Malta, Sicilia

• Deliveries in 5-7 working days.
• 19,99€ for orders under 100€ (vouchers and discount applied). Otherwise, 29,99€.

ZONE 5: Switzerland

• Deliveries in 5-7 working days.
• 29,99€ for orders under 100€ (vouchers and discount applied). Otherwise, 59,99€.

Any customs charges will be paid by the customer.

*Special prices may apply to certain addresses within the above countries. This price will always be displayed at checkout before payment.

How to make an exchange

You can request your online exchange through our returns and exchanges application by clicking the following link.

When the request is processed you will receive the label in your email.

Once we receive the product we will send the new one. The exchange process usually takes about 7-10 working days after the product to be returned has been shipped.

The platform will show you the possibilities to deliver your package depending on your address (delivery points or home pick up) and the associated cost.

Conditions

You have 30 days from the date of delivery to make an exchange. Please note that the item must be in the same condition you received.

Purchases made during the Black Friday promotion can be exchanged or returned until January 11, 2025.

The first online exchange is FREE. The following ones will have a cost of 9€.

You can change the size and/or color of the same item you purchased or make an exchange for another product of the same amount as the amount you paid.

• Swimwear products must be returned with the hygiene seal intact.
• mint&rose will not be responsible for any damage caused by the non-removal of the protective plastic covering the sole of the footwear.
• If you request a size change and the price has changed since your purchase, this change will not affect the customer: you will not pay more if the promotion is over and you want to change your item, nor will we lower the price of the new item if the price is lower than the one you bought. 
• We cannot make exchanges or returns in our corners in El Corte Inglés of online purchases or made in any of the mint&rose stores.
• Customized products cannot be exchanged.

Return methods

You can choose between:

1. If you decide to hire your courier, assuming the delivery costs, we will refund the total amount of the order once the product arrives at our warehouse (except for the shipping costs that you would have paid in the original order). Please write us an email to returns@mintandrose.com indicating that you will make a return, the reference of your order and the reason for the return. The company chosen by the customer will be responsible for any incident in the shipment or package.

Delivery address: C/Pilar Miró 3, Parcela 18, 47008, Valladolid

2. If you prefer to send your package with our own courier, you can access the following link and choose (except Outlet) between:

-Return in voucher with no expiration date: Free. This process is free of charge and you can choose between sending the order on your own (as in point 1) or having it picked up by our carrier. Outlet orders will only have this option.

-Refund. This option won't be available for outlet orders. It will have a cost, depending on the zone of your country (see chart below).

*The price shown on the platform corresponds to the return of one product. From the second product, the costs will be increased by 4 € per additional product.

----

ZONE 1: Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands

11,99€

ZONE 2: Bulgaria, Croatia, Czech Rep., Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Sweden

13,99€

ZONE 3: Cyprus, Malta, Sicily

30€

----

As soon as we receive the package, we will proceed to make the necessary procedures.

If you have chosen the refund, you will receive the amount corresponding to the refund (deducting the relevant return costs) in the same payment method used in the purchase.

The refund may take a maximum of 7 days to be effective since we receive the package in our warehouse.

In case you have chosen the return in the form of a voucher, you will receive an email with the code of your voucher as soon as we receive the returned product in our warehouse.

Conditions

The item must be returned within a maximum of 30 days from the date of delivery, and in the same condition in which you received it.

Purchases made during the Black Friday promotion can be exchanged or returned until January 11, 2025.

Gift packs are NOT eligible for return.

• If the order is refused by the customer at the time of delivery, we will charge 13.50€ for shipping costs in zones 1 and 2; and 25€ in zone 3. Also if the package is returned by the carrier after having exceeded the deadline for collection. In case the customer wants a new shipment to be made (only available in zones 1 and 2) it will be done free of charge, but will not have a free exchange if needed later.
• We do not accept returns of used products or products with damage caused by improper use of the product. mint&rose will not be responsible for any damage caused by the non-removal of the protective plastic covering the sole.
• We do not accept returns of personalized products.
• If the product does not have any manufacturing defect, mint&rose will not be responsible if any of its products are not comfortable or cause any damage, since the customer has 30 days to return the product before using it.
• If a refund is made in a voucher, it will not expire and can be used in future purchases. Please note that if you apply this voucher to a new order and subsequently request a refund, this will be made in the form of a voucher up to the maximum amount of the initial voucher and, if this does not cover the amount to be refunded, the remaining amount will be refunded in the same payment method you used at the time of purchase.
• Products of the swimwear section must be returned with the hygiene seal untouched, if this is not met we can not refund the amount of the product. When returning a bikini you must present both parts ( bottom and top), you can not return only one of the parts.
• We do not accept online returns of in store purchases (mint&rose stores or corners of El Corte Inglés)