Faqs
Yes, if you are willing to buy from the rest of the world, don’t worry! Please send us an email at care@mintandrose.com with the following information: Name, last name, phone number, delivery address, and product you want. We will give you the corresponding shipping quotation and if you accept the same, you can make the payment through PayPal.
You can check our size guide in the tab of each product. It is a generic guide, but if the model in which you are interested / or has any particularity, we will indicate it in the description of the product.
If you think your item is damaged, please send us an email to care@mintandrose.com with your information and images of the damaged product. We will give you a solution as soon as possible.
- If you have not processed the order yet, just go to the cart tab and there you can remove the product you do not want to purchase.
- If you have processed the order, send an e-mail to returns@mintandrose.com or call our customer service telephone number (+34 983 37 53 93) and we will take care of it as long as the order hasn’t shipped yet.
Try placing the order from another browser or device. If you still have problems, please send us an email to care@mintandrose.com or call our customer service phone number (+34 983 37 53 93) and we will be happy to help.
Usually, confirmation emails are sent as late as one hour after payment. However, if it has not delivered, it can be for three reasons:
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The payment has not been made correctly
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The email has not been entered correctly
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There is a computer problem that has prevented that email is sent
Please check first that the payment has been made correctly, and if so, do not worry! Send us an email to care@mintandrose.com with all your information and we will confirm it as soon as the email has been sent.
- PayPal
- Credit or debit cards (MasterCard, VISA y American Express)
This could be due to any of the following reasons:
- Your credit card may be expired. Check the expiration date.
- You may have reached your Credit Card limit. Contact your bank for more information about your credit card.
- You may have typed some of the information incorrectly, be sure to double check everything.
If you need further assistance with the payment process, you can always call us on +34 983 37 53 93 or send us an email to care@mintandrose.com.
You can find the answer to these questions on our deliveries and exchanges link:
www.mintandrose.us/en/content/1-deliveries-exchanges
Orders are usually processed and delivered within an estimated 24-48 hours. However, in special periods such as (Sales, Outlets, Premium sales, Christmas), delivery times may be increased.
For personalized orders with our monogramming service will be added from 2 to 7 labour days to the standard term.
If your package has been lost in transit, please contact our customer service care@mintandrose.com.
After an order has been delivered to the specified shipping address, mint&rose cannot be held responsible for lost or stolen packages.
No, if there were customs duties derived, they will be assumed by the client.
Go to your Mint & Rose account, and there you will be able to check the status of your order. If you do not have an account with us, once you have placed your order you will receive an email with the order / shipping number and a link so you can track your purchase.
Our advice is to clean the footwear with a damp cloth and neutral PH soap, use it gently so you do not damage the footwear. In leather and canvas materials you can use specific products in order to avoid stains and to keep the shoes clean longer. In addition, do not forget to hydrate the leather shoes from time to time.
Any variation in its color or grain are natural characteristics of the leather which makes it a unique piece.
When not using it, please place it in the cloth bag for better maintenance. Just add care and love and it will last for years!
You can find the answer to these questions on our deliveries and exchanges link.
At this time we do not offer size exchanges. If you want another size, you will need to return the item and make a new purchase.
The products that belong to the category "Premium Sale", "Outlet" or those that have been customized with our monogramming service will NOT be subject to return, but they may be eligible for a change of size or color. In the event that the desired size or color is not available, we will make a voucher without expiration.
After approving the return, and check that the item is in perfect condition, will proceed to refund the amount within a maximum period of 14 days. We will deduct the return expenses if applicable.
Remember that credit card payment depends on your bank, and it usually takes about two days to go through.
