Shipping
Shipping costs
Spain and Portugal: free for orders over €30. Otherwise, there will be a charge of €4.
Rest of Europe: check the rates for each area*.
For more information, visit our shipping and returns section.
Shipping times
Estimated delivery times, counting from the day after the order is placed, are as follows:
Spain and Portugal: 2-4 business days
Rest of Europe: 5-7 business days
For more information, see our shipping and returns section.
Do you ship to areas where it is not possible to purchase through the website?
Yes, we ship to countries all over the world. Please send us an email to care@mintandrose.com with the following information:
- Full name - Address with postal code
- Phone number
- Products you wish to purchase
- ID number (for shipments to the Canary Islands, Ceuta, or Melilla)
We will give you a shipping quote and provide you with purchase instructions if you ultimately decide to proceed with your order.
Shipping products with monogramming
The products are personalised by hand, a process that takes several days to complete. Therefore, please note that if your order contains a personalised product, it will be delivered 4 to 8 business days after the order is placed.
Shipping issue
If your order has been lost or is delayed, please contact our customer service department at care@mintandrose.com.Una.
Once an order has been delivered to the correct address, mint&rose is not responsible for stolen or lost packages.
My order
Can I cancel my order?
As long as your order has not left our warehouse and the department has the capacity to process it, you can cancel your order. Just send an email to care@mintandrose.com and we will confirm whether it has been possible to do so in time.
If your order has been shipped, it cannot be canceled and you will have to process a return.
Can I change any details of my order?
If you have made a mistake when entering your details or wish to change them, please email us at care@mintandrose.com so that we can modify them.
Track my order
If your order has a delivery address in Spain or Portugal, you will receive an email when your order leaves our warehouse with its tracking number.
If your order has a delivery address outside Spain or Portugal, you will receive an email indicating that your order has left our warehouse, so you will receive it within 4-5 working days of shipment. If you would like us to send you your tracking number, please write to us at care@mintandrose.com.
I placed an order, but I haven't received the confirmation email.
All orders receive a confirmation email within one hour of the order being completed (it may be in your spam folder!). However, if you have not received it, it may be for one of the following reasons:
- The payment has not been made correctly.
- The email address was not entered correctly.
- There is a technical problem that has prevented the email from being sent.
Please first check with your bank that the payment has been made correctly. If so, don't worry, just send us an email to care@mintandrose.com with all your details and we will confirm the status of your order.
Product
Are you going to restock? Will you let me know?
If you want us to notify you when a sold-out product is back in stock, you can subscribe to the “notify me when available” alert on the product page itself by selecting your size and entering your email address. That way, you'll be among the first to know!
I'm not sure what my size is
Each product page includes a generic size guide, but if you wish, you can ask us for advice on any mint&rose product and we will help you find the best size for you. You can do this via our chat service or by sending an email to care@mintandrose.com.
Don't worry! The first size exchange is free (in Spain and Portugal), so if you don't get it right the first time, you can email us at care@mintandrose.com to request a size exchange.
Defective product
If you receive a defective product, please do not use it and send us an email to care@mintandrose.com with photos of the product and your order reference number. We will process your claim as soon as possible.
Products that have been damaged due to improper use are not considered defective.
mint&rose will not be responsible for any damage caused by not removing the protective plastic from the soles of the shoes.
If the product has no manufacturing defect, mint&rose will not be held responsible for any damage caused by its products, as the customer has 30 days to return the product before use.
Product care
You can find our care instructions for our products here.
Exchanges and returns
How do I make an exchange or return?
You can find all the information here.
Aubergine leather loafers with stitching
